Knowledge base

Product Information (2)

Find detailed information about SONR products, features, specifications, and what makes them unique.

SONR Music Basic Information (9)

• Are there any Customer reviews of SONR Music available?
• Can I listen to podcasts or audiobooks underwater?
• How does bone conduction technology work? Is it safe?

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SONR Coach Basic Information (10)

• Can SONR Coach be sed for Scuba Diving?
• Can SONR Coach be used for Springboarding?
• Can SONR Coach be used for Water Polo?

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How to Use (2)

Step-by-step guides and tips to get the most out of your SONR device, from setup to everyday use.

How to use SONR Music (11)

• Are there alternative ways to use SONR Music without a computer?
• Can I pair SONR with multiple devices?
• Cleaning and maintaining the device

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How to use SONR Coach (4)

• How do I charge SONR Coach?
• How do I wear SONR Coach?
• How to pair the SONR receiver with the radio transmitter on a private channel

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Troubleshooting (2)

Solutions for common issues, device behaviors, and tips to fix problems quickly.

SONR Music Troubleshooting (3)

• Bluetooth is not connecting
• Device is not turning on
• Files are not recognised on SONR Music

SONR Coach Troubleshooting (3)

• Why does my SONR Radio beep every 15 seconds?
• Why does my SONR Radio get very hot?
• Why Is my SONR Radio making strange noises or picking up radio signals?

Payments (1)

Information on payment options for your SONR purchases.

Payments & Orders Cancelations (2)

• How can I cancel my order?
• Payments – Frequently Asked Questions

Shipping Information (1)

Learn about shipping times, tracking your order, and delivery details.

Shipping Information (8)

• Can I change the shipping address after placing an order?
• Do you offer express or expedited shipping?
• Do you ship to PO boxes or military addresses?

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Returns and Warranty (1)

Guidelines for returning products, warranty coverage, and requesting replacements or refunds.

Returns & Warranty (8)

• Can I get a refund or replacement for a faulty device?
• Do you repair devices?
• How to request a return or refund

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