SONR Music 2 Update After Diagnostic Report

Hello,

Thank you for providing the diagnostic report.

Based on the information in the report, we kindly ask you to update your device, as this should resolve the issue you are experiencing.

What you'll need

• A computer (not a phone or tablet) — Windows or Mac

• The USB cable for your device

• Google Chrome or Microsoft Edge

The update takes a couple of minutes. There is nothing to install on your computer.

Step by step

1. Open the update page

2. Connect your device

• Unplug the USB cable from the device, if it is plugged in.

• Press and hold the “+” button on the device.

• While still holding “+”, plug the USB cable into the computer.

• Check that the light is off, then release “+”.

3. Click “Select device”

• A small window from your browser will open with a list of devices. Choose the device and click Connect.

• The device may appear under an unfamiliar name — for example “Unknown device from - WinChipHead”. That is the same device; go ahead and select it.

4. Wait a few seconds

• You'll see “Preparing the device”. Do not unplug the cable.

5. Press “+” once

• When the screen says “Confirm switching to update”, press the “+” button once on the device (no need to hold it), then click “Continue update” on the page.

6. Select the device again

• The device window will open a second time — this is normal and expected. Choose the device again and click Connect.

7. You're done

• A progress bar will run. When you see the green checkmark and “Update complete”, you can unplug the device from your computer.

Once the update is complete, please let us know whether the problem with your device has been resolved. If the issue persists, we'll be happy to investigate further and assist you.

Kind regards,

SONR Support Team