Hello,
Thank you for your message.
If the device doesn’t open on your computer, please try adjusting the cable while it’s connected, a small change in the magnetic contact often solves the issue. Gently move the cable up/down or rotate it slightly and see if the computer detects the device.
If this doesn’t help, please let us know and we’ll guide you through the next steps.
Best regards,
SONR Team
SONR Team
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